Refund and Returns Policy

Introduction

Thank you for shopping at juron. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for refunds and returns on our website, https://www.juron.store. By making a purchase, you agree to these terms.

Eligibility for Returns

Timeframe

You have 30 days from the date of delivery to request a return. Items must be in their original condition: unused, unwashed, and with all tags attached.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To start a return, contact our customer service team at [email protected] or +1 (503) 524-6487. Provide your order number and reason for the return. We will guide you through the next steps.

Shipping Returns

You are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days.

Partial Refunds

Partial refunds may be issued if the item is not in its original condition, is damaged, or has missing parts not due to our error.

Exchanges

We only replace items if they are defective or damaged upon receipt. Contact us at [email protected] to arrange an exchange, providing your order number and details of the product issue.

Contact Information

If you have questions about this policy, contact us:

• Email: [email protected]
• Phone: +1 (503) 524-6487
• Address: 4818 East Maple Street, Portland, Oregon 97284, United States

Policy Changes

We reserve the right to update this refund and returns policy at any time. Changes will be posted on this page, and your continued use of https://www.juron.store constitutes acceptance of those changes.